How to Report BISP Payment Deductions – Complete Step-by-Step Guide
However, in recent months, some beneficiaries have complained about receiving less money than the actual approved amount. To tackle this issue, BISP has introduced several ways for individuals to report deductions and lodge complaints with ease.
Who Can Lodge a Complaint?
If you are a registered BISP beneficiary and notice that your payment is less than the official amount (e.g., Rs. 13,500), you are entitled to report the issue. Filing a complaint is completely free and no fee is required at any stage.
4 Ways to Report Illegal Deductions in BISP Payments
1. Call the BISP Helpline
You can directly contact the BISP support center by calling 0800-26477. Have your CNIC number ready when calling. A representative will take note of your issue and provide step-by-step assistance on how to proceed.
2. File a Complaint Online
Visit the official BISP website at www.bisp.gov.pk. Navigate to the complaints section, and fill out the required form with your CNIC number and a brief explanation of the issue.
3. Visit the Nearest BISP Office
You may visit your nearest BISP Tehsil office personally to report the issue. Bring your original CNIC and, if possible, any evidence of payment (SMS receipts, transaction slips) to support your complaint.
4. Use the BISP Mobile App (where available)
In some areas, BISP has launched a mobile app for easy complaint submission. Check if it’s available in your city and use it to register your deduction issue digitally.
What Happens After You File a Complaint?
Once your complaint is submitted, BISP will investigate the issue using their verification system. If any official or agent is found responsible for unauthorized deductions, strict disciplinary action will be taken. In many cases, the deducted amount is returned to the rightful beneficiary.
Key Tips for All BISP Beneficiaries
- Never pay any agent or middleman to get your BISP stipend.
- Keep all payment receipts and SMS alerts as proof of transactions.
- If anyone demands a bribe or extra fee, report it immediately.
- Only trust official BISP sources such as the website, SMS from 8171, and the helpline.
